FAQs
Our Policy
Return policy
Due to the nature of our skincare products, all sales are final.
However, your satisfaction matters to us. If you experience any issues with your order—such as damage during shipping or receiving the wrong item—please reach out to us at Laoororganics@gmail.com within 7 days of receiving your order, and we’ll make it right.
Shipping
We currently ship within the U.S.
All orders are processed within 2–4 business days. Once your order ships, you'll receive a tracking number via email.
Shipping typically takes 3–7 business days depending on your location.
Shipping Rates
- Standard shipping: $5.99
- Free shipping on orders over $50
Please note: We are a small-batch brand and delays may occur during restocks or holidays. Thank you for your patience and support.
Manufacturing
All LAOOR products are thoughtfully crafted in Chiang Mai, Thailand, using organic ingredients rooted in Thai herbal traditions. We partner with local artisans and small-scale manufacturers who handcraft each product in small batches to ensure quality, freshness, and care in every bar.
Frequently Asked Questions
Q: Are LAOOR products suitable for all skin types?
A: Yes! Our products are thoughtfully formulated with natural and gentle ingredients, making them suitable for all skin types, including sensitive skin.
Q: How often should I use La’oor products?
A: It depends on the product! For the Coffee Scrub Bar, we recommend 2-3 times a week. The Vitamin C Bar and Herbal Compressed Scrub Bar are gentle enough for daily use.
Q: Do LAOOR products contain artificial chemicals or fragrances?
A: No, we pride ourselves on using only natural, organic ingredients with no harsh chemicals, fillers, or artificial fragrances.
Q: Can pregnant women use LAOOR products?
A: Absolutely! Our products are crafted with natural, safe ingredients like virgin coconut oil and herbal extracts, which are gentle and effective for pregnant women.
Q: Where are your ingredients sourced from?
A: All our ingredients are sustainably sourced from organic farms in Chiang Mai, Thailand, ensuring the highest quality and purity.
Q: Are your products eco-friendly?
A: Definitely! LAOOR is committed to sustainability. Our bars are plastic-free, and our packaging is designed to reduce waste.
Q: How do I store my LAOOR bars?
A: Keep your bars dry between uses by placing them on a soap dish with drainage. This helps them last longer and maintain their effectiveness.
Q: Why choose LAOOR over other skincare brands?
A: Because WE CARE.